Shipping Policy

Last updated: August 25, 2026

Fatburn Protein works with third-party fulfillment partners, including Supliful, for applicable products. This means products may be produced, packed and shipped from fulfillment facilities operated by our fulfillment partners.

1. Where We Ship

Shipping availability depends on the product and destination. Supliful currently states that it ships from U.S. fulfillment centers to selected international destinations. Its current international shipping information lists numerous European destinations, including the UK, France, Germany-adjacent European markets such as Belgium and Netherlands, and other European countries.

Important: Availability can vary by product, destination and applicable regulations.

If checkout does not allow delivery to your address, the selected product may not currently be available for shipment to that destination.

2. Where Orders Ship From

Applicable international orders fulfilled through Supliful currently ship from its U.S. fulfillment centers. International orders are generally handled through FedEx according to Supliful's current shipping information.

3. International Delivery

Supliful currently estimates international delivery at approximately:
3–5 business days
depending on the destination.

This is an estimated carrier transit time and is not a guaranteed delivery date.
Actual delivery may take longer because of:

  1. Production time
  2. Order processing
  3. Customs clearance
  4. Import procedures
  5. Local carrier delays
  6. Weather
  7. Public holidays
  8. Incorrect delivery information
  9. Other circumstances outside our reasonable control

4. Shipping Charges

Shipping costs depend on:

  1. Destination
  2. Package weight
  3. Product
  4. Shipping zone
  5. Applicable shipping method

For current international Supliful rates, Europe is currently classified as Zone 2 for the destinations listed in its shipping documentation. Current listed rates are:
Shipment weight - Europe / Zone 2

  1. Up to 1 lb: $20
  2. 1.01 – 2 lbs: $21
  3. 2.01 – 3 lbs: $24
  4. 3.01 – 4 lbs: $27
  5. Each additional lb: +$6

These are the current rates published by Supliful and may change.
The final shipping price shown at checkout takes precedence over any general rate information on this page.

5. Customs, Duties & Import Taxes

Important for European customers

International orders fulfilled through Supliful are currently shipped under Delivery Duties Unpaid (DDU) terms. This means the customer may be responsible for customs duties, import taxes, VAT, brokerage charges or other applicable fees when the shipment arrives.

Fatburn Protein does not control the amount or timing of these charges. Before ordering internationally, customers should check their country's applicable import rules for nutritional supplements.

6. United Kingdom Orders

Supliful currently requires an EORI number for UK shipments through its fulfillment system. Orders without the required EORI information may be placed on hold. Because requirements can change, UK customers should ensure all required customs/import information is correctly provided.

7. Order Processing

After successful payment, your order may be transferred to our fulfillment partner for production and fulfillment. Because products may be produced specifically for individual orders, processing cannot always be cancelled once production has started.

8. Tracking

When tracking information becomes available, it may be provided through your order/shipping notification. Tracking information can take some time to update after an order has been handed to the carrier.

9. Delayed Orders

Delivery estimates are not guarantees. If your order appears unusually delayed, please contact our customer support team with your order number. We will investigate with the applicable fulfillment or shipping provider.

10. Lost Orders

If an order is lost in transit, please contact us. We will investigate the shipment and, where the applicable fulfillment provider approves a claim, work with them to arrange an appropriate replacement or refund. Supliful's current policy provides a process for lost-in-transit claims subject to its conditions and time limits.

11. Incorrect Address

Please carefully check your shipping address before completing checkout. Fatburn Protein cannot guarantee successful delivery when an incorrect, incomplete or invalid address has been provided. Additional reshipment charges may apply.

12. Unclaimed Packages

If a package is returned because it was unclaimed or the recipient was unavailable, additional charges may apply for reshipment. Supliful's current policy states that unclaimed shipments returned to its facility may require reshipment costs.

13. Customs Rejection

If customs rejects a package because the product is restricted, required information is missing, or applicable import requirements have not been met, Fatburn Protein may be unable to provide a refund. Customers are responsible for ensuring that products can legally be imported into their destination country.

14. Shipping Support

If you have a shipping problem, please contact:

Fatburn Protein

Email: support@fatburnprotein.com

Please include:

  1. Order number
  2. Full name
  3. Shipping address
  4. Tracking number, if available
  5. Description of the issue

We will review the situation and work with the relevant fulfillment/shipping provider where necessary.